Bridgelink Telecare
Bridgelink Telecare is an assistive technology service that helps people stay independent in their own homes.
It offers the security of knowing someone can help 24 hours a day, 365 days a year.
How Telecare works
Telecare uses:
- a lifeline unit
- a pendant
- and sometimes other complex sensors
All the equipment can raise an alarm via a telephone call to a chosen family member, carer, friend or our monitoring centre.
Our monitoring centre can arrange for help from our 24-hour Mobile Response Team or the emergency services, as well as anyone listed as emergency contacts.
As long as they don’t need medical assistance, our Mobile Response Team can help someone up from the floor.
The team also provides personal care, and ensures people are left as comfortable and secure as possible.
Protect yourself from Scams
A scam is an attempt by a person or organisation to mislead you into giving them money by telling you something which is not true.
We want to protect our residents from any type of scam, therefore we have some information and advice which we hope will help.
Who can be referred
Anyone can request a referral for a telecare assessment.
The service is for both adults and children in Bridgend County Borough. In addition, Telecare can help someone maintain their role as a family carer via a pager that links directly to the carer only.
Request a Referral Assessment
All telecare equipment packages are tailored to individuals’ needs, which ensures we achieve the best outcomes.
Assessments determine what can support someone now and what may be helpful in the future. As needs change, the equipment and telecare package can be adapted.
For more about the benefits of Bridgelink Telecare or a referral for assessment, please contact the Common Access Point:
Telephone:
01656 642279
Text relay:
18001 01656 642279
Address:
Adult Social Services, Wellbeing Directorate, Bridgend County Borough Council,
Civic Offices,
Bridgend,
CF31 4WB.
Opening hours:
8:30am to 5:00pm Monday to Thursday
8:30am to 4:30pm Friday
8:30am to 4:30pm Friday
Alternative email: crtfaxonly@bridgend.gov.uk
Fax: 01656 642300
SMS: 07581 157014 (for D/deaf and hard of hearing customers)
Scams - A warning to residents
A scam is an attempt by a person or organisation to mislead you into giving them money by telling you something which is not true.
We want to protect our residents from any type of scam, therefore we have some information and advice which we hope will help.
Beware…
- Don’t buy goods or services or give money to cold callers at the door. If you are unsure, don’t open your door. Put up a ‘No Cold Calling’ Sticker.
- Never disclose your personal or security details such as your PIN or full banking password.
- Don’t assume an email, text or phone call is genuine. Be suspicious! Don’t reply, bin it, delete it, or hang up.
- Don’t be rushed – a genuine organisation won’t mind waiting.
- Don’t make snap decisions. Scammers can be very convincing and persistent.
- Listen to your instincts – you know if something doesn’t feel right. Stay in control – don’t panic and make a decision you’ll regret.
- Be wary of anyone asking for money who wouldn’t normally, or if their request is out of the blue. Scammers pretend they are from official organisations like the tax office, your telephone provider, and the Police. Legal companies will never ask you for money to make a purchase or claim a prize.
- Contact your telephone provider to see if they can offer you some facilities to stop unwanted calls (SRS Trading Standards may be able to provide call blocking units in applicable cases).
- If in doubt – talk it out. Talk to someone you trust like a friend or neighbour and get a second opinion. Think twice and ask advice from the Citizens Advice Consumer Helpline on 0808 223 1133.
When to call the police
Contact the police immediately on 101 if:
- The Scammer is in your area
- You have transferred money to the scammer in the last 24 hrs
If you feel threatened or unsafe please call 999